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Read moreJourney Volkswagen of Coquitlam's New Vehicle Warranty
If you own a new Volkswagen car, truck, or SUV, then you’re the proud owner of a German-engineered vehicle that’s built to last. It also means that you’re protected by one of the best warranties in the business.
Volkswagens may be built to a higher standard, but life in Vancouver, Burnaby, Richmond, Coquitlam, or West Vancouver can sometimes be rough, so it pays to have a little extra peace-of-mind.
Here at Journey Volkswagen of Coquitlam, we believe in letting you make an informed decision, so here’s the breakdown on how Volkswagen’s new vehicle warranty works:
Basic Limited Warranty
- 4 years/80,000km (whichever occurs first). Wear and tear items and adjustments are excluded after an initial 12 month/20,000km period.
Powertrain Warranty
- 5 year/100,000km (whichever occurs first)
Limited Warranty Corrosion Perforation*
- 12 year/unlimited mileage against corrosion perforation (except for Routan models)
All Routan models are covered for 4 years/80,000km for sheet-metal panels, and 5 years/160,000km for outer-body sheet panels.
* This warranty covers all the cost of parts and labour needed to repair or replace and sheet-metal panels that develop holes from rust or other corrosion. If a hole is caused by a factor other than corrosion, then this warranty does not apply. Cosmetic or surface corrosion from rock chips or scratches are also not covered.
24-HOUR ROADSIDE ASSISTANCE
As part of your new car warranty, every new 2010 – 2012 Volkswagen models are eligible for 24-hour roadside coverage for 4 years/80,000km from the date of delivery or the warranty start date, whichever occurs first. Certified pre-owned models are gifted with an additional coverage beginning at the expiration of the original coverage or the sale date of the vehicle, whichever is greater.
OBTAINING ROADSIDE SERVICE
Have you found yourself in need of Volkswagen’s roadside service? Then call our toll-free number at 1-800-411-6688 and a qualified customer service representative will be there to assist you!
Please note that in order to serve you better, we require the following information:
- Your vehicle identification number (VIN) located on your registration, insurance, or on the driver’s side of the windshield.
- The year, model, colour, and license plate number of your vehicle.
- The telephone number you are calling from, or a number at which you can be reached.
- The exact location of your vehicle (street address and nearest intersection).
- The type of service required and a brief description of the problem.
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